Name: Meli's Maid
Address: Calgary, AB, CA
Telephone: +15878964003
Price range: $$

Last updated: May 13, 2026 | Meli’s Maid — Calgary, AB

This Privacy & Cookie Policy explains how Meli’s Maid (“we“, “us“, or “our“) collects, uses, stores, and protects your personal information when you visit melismaid.com or submit a quote request through our website.

We are committed to protecting your privacy in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), and Canada’s Anti-Spam Legislation (CASL).

1. Who We Are

Meli’s Maid is a residential and commercial cleaning company based in Calgary, Alberta, Canada.

Privacy Contact:
Email: info@melismaid.com
Phone: (587) 896-4003
Location: Calgary, AB, Canada

2. Information We Collect

Information you provide directly

When you submit a quote request through our website, we collect the following personal information:

Full name
Phone number
Email address
Service address or area (Calgary, Airdrie, Chestermere, Okotoks, etc.)
Service type, property details, and any notes you choose to provide

Information collected automatically

When you visit our website, certain information is collected automatically through cookies and third-party tracking technologies, including:

Browser type and version
Device type and operating system
Pages visited and time spent on each page
Clicks, scrolls, and mouse movements (heatmap data)
Referring website or source
IP address (anonymized where applicable)

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your quote request — we use your name, phone, and email to follow up with pricing and availability
To deliver cleaning services — your address and service details are used to plan and carry out your clean
For marketing and follow-up communications — with your implied or express consent, we may contact you about promotions, seasonal offers, or service reminders relevant to your past inquiry
To improve our website — anonymized analytics and heatmap data help us understand how visitors use our site so we can improve it
For advertising — we use advertising platforms to reach potential customers who have visited our site or match our customer profile

4. Cookies and Tracking Technologies

Our website uses cookies and third-party tracking tools. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

Necessary Cookies

These cookies are required for the website to function. They include WordPress session cookies and contact form functionality. These cannot be disabled without breaking the site.

Analytics & Heatmap Cookies — Microsoft Clarity

We use Microsoft Clarity, a behavioural analytics tool provided by Microsoft Corporation. Clarity records anonymized session replays, click heatmaps, and scroll depth data to help us understand how visitors interact with our website. This data does not identify you personally.

Microsoft may process this data on servers outside Canada. For more information, see Microsoft’s Privacy Statement.

Advertising Cookies — Meta Pixel (Facebook)

We use the Meta Pixel (formerly Facebook Pixel), a tracking tool provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our Facebook and Instagram advertising, build audiences for remarketing campaigns, and understand which ads lead to quote requests.

Meta may use this data in accordance with their own privacy policy. For more information, see Meta’s Privacy Policy. You can manage your Meta ad preferences at facebook.com/adpreferences.

Advertising Cookies — Google Ads

We use Google Ads conversion tracking and remarketing tags provided by Google LLC. These allow us to measure which Google Ads campaigns result in quote requests, and to show our ads to people who have previously visited our website.

Google may use this data in accordance with their privacy policy. For more information, see Google’s Privacy Policy. You can opt out of Google’s ad personalization at adssettings.google.com.

5. How We Store Your Information

Personal information submitted through our contact form is stored and managed using the following tools:

Email inbox — quote requests are delivered directly to our business email
CRM (Customer Relationship Management) software — we may store your contact details and service history in a CRM system to manage our client relationships
Internal spreadsheets — we may record client details in secure, access-controlled spreadsheets for scheduling and business operations

All stored information is accessible only to authorized Meli’s Maid staff. We do not sell your personal information to third parties.

6. Marketing Communications

By submitting a quote request, you may receive follow-up communications from Meli’s Maid related to your inquiry. We may also, from time to time, contact you with relevant offers, seasonal promotions, or cleaning tips.

In compliance with Canada’s Anti-Spam Legislation (CASL), every marketing email we send will include a clear and easy way to unsubscribe. You can also opt out of marketing communications at any time by emailing info@melismaid.com with the subject line “Unsubscribe”.

We will honour all unsubscribe requests within 10 business days.

7. Data Retention

We retain your personal information for as long as is reasonably necessary to fulfil the purposes described in this policy — typically for the duration of our business relationship and a reasonable period thereafter for record-keeping and legal compliance purposes.

If you would like your information removed from our records, please contact us at info@melismaid.com and we will action your request promptly.

8. Your Rights

Under PIPEDA and Alberta’s PIPA, you have the right to:

Access the personal information we hold about you
Correct any inaccurate or incomplete information
Request deletion of your personal information from our records
Withdraw consent to marketing communications at any time
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at info@melismaid.com or call (587) 896-4003. We will respond to all requests within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookie Policy or how we handle your personal information, please reach out:

Meli’s Maid
Calgary, Alberta, Canada
📧 info@melismaid.com
📞 (587) 896-4003
🌐 melismaid.com